Current Project - Updated Weekly
Client interaction scenarios
This portion of the project includes eLearning modules, microlearning modules, and infographics. Main topics are based on previously-recorded live training.
The Open Door
The Open Door is the largest food pantry in Dakota County, MN.
They serve over 180,000 people in this community and have over 850 volunteers.
Problem & Solution
The goal for volunteers at The Open Door is to interact with clients in ways that are appropriate and equitable.
My proposed solution was to create interactive scenarios with practice clients in an eLearning module. This module puts volunteers in situations with clients where they need to choose the appropriate responses. I used real-life dialog overheard by permanent staff over the years.
After consulting with SMEs (permanent staff members), I scripted the scenarios. The overall design had already been established in a previous project. Therefore, once all of the script content had been created and agreed upon by stakeholders, I started development in Vyond and Storyline.
Development in Vyond and Storyline is currently underway. This module begins by leading the volunteer through a series of inappropriate and inequitable statements, which derived from my consultation with SMEs. They must determine why the statement is problematic. In the second half, volunteers take part in a simulated shift, where they must respond to clients appropriately. They are assessed on client satisfaction based on their choices.